Affected Other Coordinator

Affected Other Coordinator

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Affected Other Coordinator, you'll play a key role in leading the coordination and delivery of support for people affected by someone else's gambling harm.

We're looking for a compassionate, organised and motivated individual with lived experience as an affected other of gambling harm to help develop and deliver high-quality, person-centred support services. This role combines service coordination, volunteer management and contributions to training delivery, helping to ensure affected others receive safe, trauma-informed and effective support.

Working across service delivery and training functions, you'll coordinate support programmes, supervise volunteers, contribute to training and service development, and help embed best practice across all aspects of affected other support.

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What you'll be doing

• Coordinating the delivery of support services for affected others, including one-to-one and group-based interventions
• Supporting and supervising volunteers who deliver support to affected others
• Maintaining safe service capacity and ensuring support is delivered to a high standard
• Ensuring support is person-centred, trauma-informed and responsive to individual needs
• Managing safeguarding concerns, risk assessments and incident reporting processes
• Supporting the recruitment, onboarding, induction and ongoing development of volunteers
• Contributing to the delivery and development of Peer Aid Training Programmes, particularly those focused on affected others
• Monitoring service quality, collecting feedback and supporting continuous improvement initiatives
• Maintaining accurate records, monitoring information and reporting data
• Building relationships with partner organisations and representing Betknowmore UK at meetings, events and training sessions
• Supporting awareness raising and engagement activities focused on affected others

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What we're looking for

We're interested in hearing from candidates who have:

• Lived experience as an affected other of gambling harm
• Experience coordinating services, projects or support programmes
• Experience supporting, supervising or managing volunteers
• Experience delivering training, workshops or group facilitation sessions
• A strong understanding of safeguarding principles and trauma-informed practice
• Excellent communication, facilitation and interpersonal skills
• Experience working with vulnerable individuals and people with complex needs
• Strong organisational and time management skills
• A commitment to equality, diversity, inclusion and lived experience-led approaches
• The ability to work independently while contributing positively to wider organisational objectives

Experience within peer support, health, social care or voluntary sector services would be advantageous, as would experience of co-production, working with Experts by Experience, and contributing to training design or development.

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Key information

• Salary: £35,000 – £37,000 per annum (depending on experience)
• Full-time (35 hours per week)
• Closing date: 09:00 Wednesday 8^th July

To apply, please submit an up-to-date CV and covering letter outlining how you meet the Person Specification, with reference to your experience, skills and suitability for the role.

Shortlisted candidates will be invited to attend an interview as part of the selection process. Further details will be provided with the invitation.

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