Activities and Volunteer Administrator

Activities and Volunteer Administrator

At Betknowmore UK, we work to prevent and reduce gambling-related harm through support, education, training and community engagement. As our Activities and Volunteer Administrator, you'll play a key role in supporting the delivery of recovery-focused activities, volunteer programmes and community engagement initiatives that help people affected by gambling harm.

We're looking for an organised, proactive and people-centred individual to help coordinate activities, support volunteers and contribute to the effective delivery of projects across the organisation, including The Legacy Project. The role combines volunteer coordination, service administration and project support, helping to ensure activities and volunteer programmes are safe, engaging, well-organised and aligned with our values.

Working closely with the Activities and Volunteer Manager, you'll support volunteer recruitment, onboarding and development, coordinate activities and events, maintain accurate records and systems, and contribute to the ongoing improvement of volunteer and community engagement opportunities.

What you'll be doing

• Coordinating activities, events and recovery-focused programmes, including supporting the delivery of The Legacy Project
• Supporting the recruitment, onboarding, training and ongoing development of volunteers
• Coordinating volunteer involvement across services and projects
• Providing supervision, guidance and regular support to volunteers
• Supporting the delivery and administration of volunteer and community training sessions
• Maintaining accurate records, monitoring information and reporting data
• Promoting safeguarding, wellbeing and best practice across volunteer programmes and activities
• Building positive relationships with colleagues, volunteers and external partners
• Supporting the planning and delivery of volunteer wellbeing events and community engagement initiatives
• Contributing to the ongoing development and improvement of activities and volunteer services

What we're looking for

We're interested in hearing from candidates who have:

• Experience supporting or managing volunteers and a strong understanding of volunteer management practice
• Experience working with a broad range of stakeholders, including volunteers, beneficiaries, community groups and partner organisations
• Knowledge of volunteer recruitment, interviewing, training and retention
• Understanding of safeguarding procedures and risk-aware practice
• Excellent communication and interpersonal skills
• Strong organisational, administrative and coordination skills
• Experience using digital systems for monitoring, reporting and record keeping
• The ability to manage competing priorities and work independently while contributing to team objectives

Experience within the charity, community, health or social care sectors would be advantageous, as would knowledge of gambling-related harm, CRM or case management systems, trauma-informed practice, and lived experience of gambling harm either directly or as an affected other.

Key information

• Salary: £31,800 – £33,000 per annum (depending on experience)
• Full-time (35 hours per week)
• Remote working
• Closing date: Thursday 2nd July 2026

To apply, please submit an up-to-date CV and covering letter outlining how you meet the Person Specification, with reference to your experience, skills and suitability for the role.

Shortlisted candidates will be invited to attend an interview as part of the selection process. Further details will be provided with the invitation.