Supporting you through shared experience

Betknowmore UK's peer support service is Peer Aid. The service is integrated within the National Gambling Support Network (NGSN), with peer support offered from first contact, to joining our aftercare community for ongoing bespoke help.

The service provides 1:1, group and personal development support and health promotion activities to individuals harmed by gambling (including ‘affected others’) and is offered along with other NGSN services, such as counselling. Peer Aid aims to ensure that through peer-led engagement and intervention, individuals are offered the most appropriate support to address their specific needs.

What we currently offer

Peer Aid is currently available to NGSN clients receiving support in the London, Southeast and Northwest regions in England. Over the course of the next three years, the service will be grown for national wide availability.

Gambling problems and dependency can create challenging and complex issues in someone’s life – you may experience mental, emotional, and physical health issues, relationship breakdown and financial difficulties. Many clients have fed back that a key part of their journey of recovery is connecting with others in similar situations in order to share experiences and support one another. Peer Aid is designed, developed and delivered by individuals with lived experience of gambling harms to help this happen.

The Peer Aid team are on hand to make sure you get the most from your NGSN services, have the chance to address your specific concerns, and build a strong foundation for recovery going forward. Peer Aid is focused on inspiring hope for those starting and continuing their journey of recovery.

How do I access Peer Aid?

By calling the National Gambling Helpline on 0808 8020133 to receive free, confidential and personalised support. Information will be given about the range of options available.

You can also visit

For more information, or to have a confidential discussion about your situation, contact Matt Blanks the Peer Aid Service Manager via

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Becoming a Peer Supporter

Peer Aid is a service providing one to one and group support to individuals harmed by gambling by connecting them to Peer Supporters who have personal experience of gambling harms and have moved into recovery. The programme aims to ensure that individuals receive holistic support to both address their immediate specific needs and to help them build a strong foundation for recovery going forward.

The Peer Aid team is focused on inspiring hope for those starting their journey of recovery, based on shared experiences and insight.

Peer Aid is underpinned by six core values:
Join us as a Peer Supporter

Peer Aid is designed, developed and delivered by individuals with lived experience of gambling harms. We hope that this will provide those in need with the confidence and motivation to reach out for help. We know from our own experiences that barriers such as stigma and shame can prevent that call for help. We are determined to tackle each and every one.

Free training is provided to achieve the Level 2 Award in Gambling Peer Support, accredited by NCFE, as well as support for your own developmental goals.

To apply, please download and complete a Peer Aid Application Form and return this to

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Here you can find useful links and phone numbers to get the support you need.

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