Support and Treatment

My gambling was getting out of control,
I felt helpless and couldn’t understand why I kept gambling

Betknowmore UK understands that gambling can become a powerful and extremely disruptive influence on a person’s life and those around them. However, from the Founder to our outreach workers to our volunteers, we are proof as recovered gambling dependent people, that gambling addiction can be overcome and healthy and positive lives can be lived again. 

Our approach is ‘person-centred’, meaning that your recovery path will be as unique to you as the reasons a gambling dependency was formed. We focus on promoting your holistic health and wellbeing, we want cemented recovery for you, not a short-term fix. 

Just as importantly, we want you to feel empowered by the process, to feel you have control to live the life you want to.

ACT mentoring programme

In 2014 Betknowmore UK launched the first dedicated outreach support programme for gambling dependency. In 2016, our ACT (Abstinent Cycle Tools) programme became the first externally validated outreach service for the UK gambling sector. Accredited by the Mentoring and Befriending Foundation and awarded the Approved Provider Standard (APS), the programme has been tested and assessed ensuring we are running a safe and effective service. 

How does it work?

‍When a client is referred to the service, the first step is to arrange an informal meeting with a trained mentor and begin building a trusted relationship. We encourage clients to think about the changes they would like to make and how we can support those changes. 

A support package is tailored to the individual and is ‘person-centred’, meaning we value your needs, your health and wellbeing and your goals. With our support and expertise, you can formulate a recovery plan of action which is structure using our innovative GOALS Toolkit, which may include…:

  • Therapeutic and mentoring support, such as 1:1 counselling and group sessions
  • Safeguards around finances and gambling
  • Relapse prevention and understanding of triggers
  • Coping strategies
  • Health and wellbeing goals
  • Time management and routine
  • Supported signposting to other specialist services, such as debt advisors
  • Building motivation and setting goals
  • Self-exclusions and blocking software

The purpose of GOALS support is to provide structure and a clear pathway to recovery. What works for one person, may not work for you. The crucial point is that you are addressing your concerns and feeling supported in your recovery away from harmful behaviour. 

Am I eligible for support?

Please call or email for service updates. We are currently providing our services from Newham, East London, but will talk to you about how we may be able to help.

Contact 0800 066 4827 or email:

Counselling and therapy

As well as 1:1 mentoring, we can also provide 1:1 formal counselling as part of your support package. Our counsellors and psychotherapists are BACP and UKCP registered and have a wealth of experience providing therapeutic services to client’s presenting with addiction, gambling dependency and other problematic issues. 

Need help? Call our FREE helpline Monday – Friday 10am – 5pm