Peer Aid Co-ordinator

Betknowmore UK is looking for one candidate, who has proven experience of delivering support and training services for vulnerable adults, such as in the mental health or addiction sectors. The Peer Aid Coordinator will supervise and work with voluntary Peer Supporters, ensuring a safe and effective network of support is established.

The Peer Aid Coordinator will recruit, train and support Peer Supporters to deliver safe, effective networks of support for people before, during and after treatment.

An aspect of the role will be to work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The Peer Aid Co-ordinator will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.

The post holder will work with the Head of Peer Support services to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling support network.

This will include supporting the development of the training content and materials, working with the Head of Peer Support services to deliver a training programme and assist with accreditation of Peer Supporters. The team will then work together to recruit and train cohorts of Peer Supporters and ensure that they are able to work safely with and support individuals experiencing harms from gambling. It is expected that Peer Supporters will be people with lived experience of gambling related harm themselves or as an ‘affected other’.

Once qualified Peer Supporters are appropriately matched with referred individuals, the Peer Aid team will ensure that the support and working relationships are safe and secure, that boundaries are maintained and that the engagement process with the NGSN is positively managed. Peer Support will be in befriending capacity and should be provided with a considered and transparent approach.

Other support activities will be developed, such as group support.

The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service. Adherence to health and safety and equal opportunities and diversity policies is expected at all times.

Key responsibilities and accountabilities

Development and Delivery

  • Be an ambassador for peer support and mutual aid
  • Work with the team to design, develop and deliver training
  • Ensure all policies and procedures are adhered to
  • Ensure all environments whether office, remote or electronic are safe and secure
  • Recruit volunteer Peer Supporters
  • Provide regular supervision and support to Peer Supporters both individually and in group sessions
  • Deliver training to Peer Supporters
  • Assist in the assessment of coursework for Peer Supporters
  • Ensure services are delivered safely and effectively
  • Input into all relevant data systems to assist in the delivery and evaluation of the service
  • Represent the organisation at events, seminars and meetings
  • Provide collaborative working with partner agencies

Health and safety responsibilities

  • Assist with the day to day running of the service, ensuring the safety of all using the service
  • Ensure that health and safety, diversity and equality policies are upheld


  • Attend regular supervision sessions with the Head of Peer Support services
  • To operate with clear professional and confidentiality boundaries and work within the organisation’s code of conduct
  • To carry out other duties commensurate with the post

The Disclosure & Barring Service (DBS) - Disclosure

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013 1198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Qualifications or Relevant Experience

  • Two years minimum experience in similar role, or lived experience of gambling related harm
  • Professional qualification in health, social care/community at level 3 or working in health/social care/addiction, or lived experience of gambling related harm

Essential Experience

  • Experience of liaison with voluntary and statutory organisations
  • Experience of engaging with people from a diverse range of backgrounds

Essential Skills & Knowledge

  • Ability to be an ambassador for peer support and mutual aid
  • Knowledge and understanding of recovery
  • Knowledge of safeguarding children and adults
  • Knowledge and commitment to equal opportunities and anti-discrimination
  • Ability to work responsively and flexibly in a range of settings
  • Ability to represent the service and present to other organisations
  • Ability to maintain clear and consistent boundaries
  • Ability to provide supervision to volunteers
  • Communicate clearly in writing, face to face, on line and on the telephone
  • Ability to work positively in a team
  • Ability to work independently, prioritise, plan and manage own workload
  • Ability to utilise supervision constructively
  • Knowledge of gambling and related issues
Home based but the role does involve in person attendance when required.
Closing date / time
May 19, 2024 5:00 PM
Between £33,000 - £35,000 depending on skills and experience
Contract type
Full-time, fixed term appointment for a period of one year subject to satisfactory role performance.