The Head of Support Services will create a positive, supportive culture of personal growth, underpinned bya holistic and empowering health and wellbeing approach. Supported by the trustees, the CEO, staff and service users, the post-holder will be a leader and will provide a constant stimulus for self-improvement in a learning, supportive and diverse environment. They will provide high level and efficient management of Betknowmore UK support and community programmes, including:
The post-holder will work to ensure successful service provision and outcomes. Recruit, train and supervise a team of staff/mentors/volunteers to deliver support and community activities. Oversee service integration or collaboration with the National Gambling Treatment Service (NGTS) partners and other key stakeholders.
A key aspect of the role will be to work closely with people presenting with gambling harm issues and/or people affected by this issue. The Head of Support Services will oversee sustainable recovery interventions that may include structured psycho-social 1:1 and group activities, counselling and therapy, peer and mentoring support, with services co-produced by clinician and health professionals, and insight and knowledge from experts by experience. Experience of gambling support and treatment and/or harm minimisation programmes is desirable, but not essential.
Working with other members of the SMT, they will input into management of the charity, as well as supporting grant, contract and tender submissions, operational management, governance, performanceand contract monitoring and outcome reporting. This will include financial planning and budgeting. Adherence to health and safety and equal opportunities and diversity policies is expected at all times.
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