GOALS Supporter

Betknowmore UK is looking for someone to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.

The GOALS Supporter will help deliver an impactful GOALS service across London which builds effective networks of support for people before, during and after treatment.

A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.

The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.

Other support activities will be developed, such as group support and weekly meet ups. The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.

Adherence to health & safety, equal opportunities and diversity policies is expected at all times.

Key responsibilities and accountabilities

Development and delivery

  • Be an ambassador for the GOALS service and raise awareness of Gambling Harms
  • Work with the team to design, develop and deliver support
  • Ensure all policies and procedures are adhered to
  • Ensure all environments whether office, remote or electronic are safe and secure
  • Refer clients which you identify when doing outreach work
  • Connect with local businesses and organisations to raise awareness of Gambling Harms
  • Provide regular support sessions with clients which are safe and empowering
  • Assist the assessment of clients and identify their needs to ensure safe and effective signposting
  • Ensure services are delivered safely and effectively
  • Input into all relevant data systems to assist in the delivery and evaluation of the service
  • Represent the organisation at events, seminars and meetings
  • Provide collaborative working with partner agencies

Health and safety responsibilities

  • Assist with the day to day running of the service, ensuring the safety of all using the service
  • Ensure that health and safety, diversity and equality policies are upheld


  • Attend regular supervision sessions with the Director of Support Services, GOALS Coordinator and Clinical Supervisor
  • To operate with clear professional and confidentiality boundaries and work within the organisation’s code of conduct
  • To carry out other duties commensurate with the post
  • Assist with any fundraising associated with service development as agreed with the Director of Support Services

The Disclosure & Barring Service (DBS) - Disclosure

Betknowmore UK aims to promote equality of opportunity for all with the right mix of talent, skills and potential. Betknowmore UK welcomes applications from diverse candidates. Criminal records will be taken into account for requirement purposes only when the conviction is relevant. As Betknowmore UK meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013) by SI 2013 1198. All applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

Essential Skills & Knowledge

  • Knowledge and understanding of recovery
  • Knowledge of safeguarding children and adults
  • Knowledge and commitment to equal opportunities and anti-discrimination
  • Ability to work responsively and flexibly in a range of settings
  • Ability to represent the service and present to other organisations
  • Ability to maintain clear and consistent boundaries
  • Ability to provide a safe space when working with a client to address their needs holistically
  • Communicate clearly in writing, face to face, online and on the telephone
  • Ability to work positively in a team
  • Ability to work independently, prioritise, plan and manage own workload
  • Ability to utilise supervision constructively
  • Knowledge of gambling and related issues
  • Ability to keep up to date with trends in support services and changes in the sector

Desirable Skills

  • Experience of liaison with voluntary and statutory organisations
  • Experience of engaging with people from a diverse range of backgrounds

Qualifications or Relevant Experience

  • Two years minimum experience in similar role or lived experience of gambling related harm
  • Professional qualification in health, social care/community at level 3 or working in health/social care/addiction or lived experience of gambling related harm
Closing date / time
June 10, 2024 5:00 PM
Between £23,000 - £28,000 per annum, dependent on experience
Contract type